Refund policy

Return & Refund Policy – GlowAlchemy

At GlowAlchemy, customer satisfaction is very important to us. Please read our return and refund policy carefully.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original packaging.

  • The item must be in the same condition you received it.

Certain items cannot be returned, including:

  • Used beauty products

  • Personal care items

  • Items marked as final sale

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number

  • A clear photo of the item

We will offer a replacement or refund.

Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method.

  • Processing time: 5–10 business days depending on your bank.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact

For all return requests, email:
support@glowalchemy.ca